Return & Refund Policy

Brand: Virella Email: support@getvirella.co

At Virella, we make products designed to support healthy circulation and your body's natural nitric oxide production. We stand behind them. We recommend giving Virella Circulation Formula a fair try — at least 14 days of daily use — so your body has the time it needs to respond. If you're not happy with your purchase for any reason, you're covered by our 180-Day Money-Back Guarantee. Just email us at support@getvirella.co and we'll take care of you.

Cancellation Policy

Need to change or cancel an order? Let us know within 24 hours of placing it. After that, your order has usually already entered processing, and we may not be able to stop it. If you do cancel within that 24-hour window, we'll process your refund within 7 business days. No hoops, no hassle.

180-Day Money-Back Guarantee

We're confident Virella works, which is why every order is backed by a full 180-day money-back guarantee. We just ask that you use it daily for at least 14 days first, so you can feel the benefits. If you've given it a fair go and you're still not happy, you can return it any time after those first 14 days and within the 180-day window for a refund. Please note: shipping fees (where they apply) are not refundable.

To start a return, simply reach out — fill in the form on our Contact Us page, or email us directly at support@getvirella.co. To speed things up, please include your Order Number, or the Name and Email Address you used to place the order.

Damaged Items

We package every order carefully to protect it in transit. We consider an item damaged if it has a defect or the product itself is physically broken. A dented or scuffed box with the product in good condition inside is not considered damage.

If your order arrives damaged, please tell us within 72 hours of delivery. Email support@getvirella.co with a clear photo of the damage, and we'll check whether you're eligible for a free replacement. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping & Delivery

We do everything we can to get your order to you on time. But once it's in the courier's hands, some things are out of our control — courier delays, customs, and other shipping issues can happen. If there's a problem with your delivery, please contact the courier directly for assistance. We can't be held responsible for packages that are lost, stolen, or delayed in transit.

Incorrect Shipping Address

Please double-check your shipping address at checkout — it's your responsibility to make sure it's correct. If the address is wrong and you don't notify us within 24 hours of placing your order, you won't be entitled to a resend or a refund.

Changes to This Policy

We may update this Return & Refund Policy from time to time. It's your responsibility to review the most recent version before you buy and use our products. By purchasing and continuing to use Virella products, you're indicating your acceptance of this Return & Refund Policy.